Privacy Policy

Effective date: December 3, 2025

Incipio (“Incipio”, “we”, “our”, “us”) provides strategic intelligence software that helps organizations align, execute, and track performance. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, and related services (collectively, the “Services”).

If you have any questions, contact us at hello@incipio.ai

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1. Information We Collect

We collect information in three ways: information you provide, information collected automatically, and information from third parties.

A. Information You Provide

This includes:

  • Name, email address, phone number, and company details.
  • Account login information.
  • Workspace data such as goals, OKRs, performance metrics, documents, and strategic inputs.
  • Communication with our support team or feedback submitted through the platform.

B. Information Collected Automatically

When you use the Services, we automatically collect:

  • Device and browser information.
  • IP address and geolocation based on IP.
  • Usage data such as timestamps, interactions, feature usage, and session heatmaps.
  • Cookies and similar technologies to improve performance and personalization.

C. Information from Third Parties

We may receive information from:

  • Integrations you authorize (Google, Microsoft, Slack, etc.).
  • Payment processors for billing verification.
  • Public databases or service providers to ensure account security and compliance.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services.
  • Personalize your experience and optimize product performance.
  • Improve, test, and develop new features.
  • Process payments and manage subscriptions.
  • Enhance security and detect/prevent fraud.
  • Communicate about updates, support, and relevant product information.
  • Meet legal, regulatory, and compliance obligations.

We never sell your personal data.

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3. How We Share Information

We may share your information only in the following circumstances:

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A. Service Providers

Trusted third-party vendors who help us with hosting, analytics, payment processing, support, and security. They access data only to perform their functions.

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B. Integrations You Approve

If you connect Incipio to external tools, we share relevant data solely as required for that integration.

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C. Legal Requirements

We may disclose information if required to comply with laws, regulation, subpoenas, or to protect the rights and safety of Incipio, our users, or the public.

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D. Business Transfers

If Incipio is involved in a merger, acquisition, or asset sale, data may be transferred as part of that transaction. You will be notified of material changes.

We do not share personal data with advertisers or unrelated third parties.

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4. Data Security

We implement industry-standard security practices including:

  • Encryption in transit and at rest.
  • Secure access controls and authentication.
  • Continuous monitoring of platform activity.
  • Regular audits and vulnerability assessments.

No method of transmission or storage is completely secure, but we work to maintain a high standard of protection.

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5. Data Retention

We retain personal information for as long as:

  • Your account is active.
  • Necessary to provide the Services.
  • Required to comply with legal obligations or resolve disputes.

You may request deletion of your data at any time.

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6. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data.
  • Correction of inaccurate information.
  • Deletion or restriction of your information.
  • Portability of your data.
  • Opting out of marketing communications.
  • Withdrawing consent for certain types of processing.

To make a request, email hello@incipio.ai

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7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the US. We use appropriate safeguards such as Standard Contractual Clauses where required by law.

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8. Children’s Privacy

Incipio is not intended for individuals under 16. We do not knowingly collect information from children. If we become aware that data from a minor has been collected, we will delete it promptly.

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9. Cookies & Tracking Technologies

We use cookies to:

  • Operate the platform
  • Remember user settings
  • Analyze product usage
  • Improve performance and personalization

You may manage cookie preferences through your browser settings.

A detailed Cookie Policy can be provided upon request.

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10. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. If we make material updates, we will notify you by email or in-product. Continued use of the Services confirms acceptance of the updated policy.

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11. Contact Information

If you have questions or concerns, contact:

Incipio

Email: hello@incipio.ai

Website: www.incipio.ai

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