Terms of Service

These Terms of Service (“Terms”) govern your use of the Incipio website, platform, and related services (“Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use Incipio.

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1. Using Incipio

You must be at least 18 years old and legally able to enter into contracts to use the Services.

You agree to:

• Provide accurate account information
• Maintain the security of your account credentials
• Use the Services only for lawful business purposes

You are responsible for all activity that occurs under your account.

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2. Your Data

You own all data, content, and materials you upload or create in Incipio (“Customer Data”).

You grant Incipio a limited license to store, process, and display Customer Data solely to provide and improve the Services.

We do not sell your data.

We do not access your workspace except:

• When required for support
• When needed for security or compliance
• When you explicitly authorize access

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3. Subscriptions and Payment

Paid plans renew automatically unless cancelled prior to the renewal date.

By subscribing, you authorize Incipio or its payment processor to charge applicable fees.

All fees are non-refundable except where required by law.

Cancellation stops future billing but does not refund the current billing period.

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4. Acceptable Use

You may not:

• Copy, modify, or reverse engineer our software
• Resell or provide access to anyone outside your organization without permission
• Use the Services to store unlawful, harmful, or infringing content
• Interfere with platform operation or security

We may suspend or terminate accounts that violate these policies.

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5. Platform Changes and Availability

We may update, modify, or discontinue features at any time.

We aim for high uptime but do not guarantee that the Services will always be available, uninterrupted, or error-free.

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6. Third-Party Services

If you connect Incipio to third-party tools, you allow us to share necessary data with those services.

We are not responsible for the actions, outages, or data practices of third-party providers.

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7. Intellectual Property

Incipio owns all rights to the platform, software, branding, designs, and documentation.

Your use of the Services is a limited, non-exclusive, non-transferable license.

You may not copy, distribute, or create derivative works of the platform.

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8. Confidentiality

Both parties agree to keep non-public information confidential.

A separate MSA or service contract may govern deeper confidentiality obligations for enterprise clients.

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9. Disclaimers

The Services are provided “as is”.

We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

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10. Limitation of Liability

To the maximum extent permitted by law:

• Incipio is not liable for indirect, incidental, special, or consequential damages.
• Incipio’s total liability for any claim is limited to the amount you paid during the twelve months preceding the claim.

Some jurisdictions may not allow certain limitations.

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11. Termination

You may stop using the Services at any time.

We may suspend or terminate your access if:

• You violate these Terms
• You fail to pay fees
• We determine continued access poses a risk to the platform or other users

Upon termination, you may request a copy of your Customer Data for a limited time.

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12. Governing Law

These Terms are governed by the laws of the State of Delaware.

Any disputes will be resolved exclusively in courts located in Delaware.

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13. Changes to Terms

We may update these Terms periodically. If updates are material, we will notify you by email or in the platform.

Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

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14. Contact

If you have questions:

Incipio

Email: helo@incipio.ai

Website: www.incipio.ai

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